TESTIMONIALS

“Working with Susan is a treat. She is rigorous and methodical when that is called for, creative and insightful always, and has a great grasp of our art and craft across all elements of the discipline. Self motivated and results oriented, Susan makes the work fun too (great sense of humor). I've worked with her on projects ranging from some of the more complex analyses a human factors engineer is likely to do in a business setting to simple heuristic reviews--she delivers excellent results across the board.”

Paul F. Sorenson
Senior/Staff Human Factors Engineer
Intel Corporation


“We knew we needed to improve upon our existing management software by adding functionality and refining usability. Feature modifications were relatively easy to extrapolate, but how would we fit them into the UI and how would we know if we had succeeded in making the product easier to use? With Susan's help, we embarked upon an extensive use case modeling process to help flesh out the features and usage models. From there, Susan conducted usability testing with targeted end-users, to ensure we were on the right track. She then distilled the results of her research into a UI specification that quite literally became the usability bible for our team."

Rob Murdock
Senior Product Marketer
InFocus Corporation


"Susan has a broad range of design and usability engineering experience across hardware and software products. Well-versed in usability methods and design, Susan has spearheaded user centered design practices at different phases in product development, from concept to production. Besides having strong technical skills, Susan is a delight to work with. Her conscientious follow through, on-time delivery, and collaborative spirit make her a valuable asset to her teams. In recognition of her professional, quality service, Susan was nominated twice as the Most Valuable Employee in the Powerbook Division at Apple Computer, Inc."

Irene Wong (former Human Interface Manager at Apple Computer, Inc.)
User Interface Director
Oracle Corporation